Return Policy

Our products have a guaranteed quality from of our company. If for some reason you are not satisfied with the products you have received, you can return them within 15 calendar days from the day you have received the items.

We believe in great customer service and making sure that the customer is happy with the products bought. If you are not happy with any of our products, please contact us via phone at +971 4 241 4597, via WhatsApp at +971 567 341 635 or via Mail at info@symmetry-living.com and we will replace the products or return your money.

Consumers can unpack the products to the extent necessary to check if the product is the one, he/she wanted and to find out if it is defective or not. Defective products or products that do not match the appearance advertised can be returned up to 14 days from the date of the invoice. Shipping cost will be on us. For the return of the items you must contact us to arrange the pick up.

*If for any reason you do not contact us to arrange the pick up and use another courier company, the shipping cost will be charged to the customer and if they are sent at our expense, the package will not be accepted and will be returned to you by the courier.

We do not accept refunds on specific products: mattress protectors, sleep pillows and sleep pillows protectors.

In case of payments with credit/debit card we return the amount in the same credit/debit card or in case of bank transfer we return the amount on the same bank account. In case of payments via PayPal we return the amount on the same email account.

Order Cancellation

If for any other reason you wish to cancel your order, please contact us at +971 4 241 4597, via WhatsApp at +971 567 341 635 or via email at info@symmetry-living.com having the order number on the subject line.

Shipping

The estimated delivery time is between 4-7 business days, although some products might take longer, with our partnered courier company. We charge based on the weight of each order. See more details below:
TypeCost
0-10kg 24 AED
10-30kg 32-80 AED
40kg< 100-180 AED
1100 AED & above Free
Depending on the availability of the products in the UAE warehouse, products might be shipped from the main warehouse in Greece. When that happens the shipping details and invoice will be from Greece in the local currency (Euros) in at that time currency conversion rate (usually 1 AED = 0.24 AED).
- The shipping time will NOT change.
*If for any reason you do not pick up the parcel 12 days from the date of the shipping and you request to resent you the parcel, the shipping cost will be charged again.
*there is a chance of delay in the delivery date in case of issues and emergencies from bad weather conditions.
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Mont Rose Tower, Barsha South N/A UAE Dubai
0097142414597 info@symmetry-living.com